Buyer Protection

What is Buyer Protection?

Buyer Protection is a set of guarantees provided by that enables buyers to shop with confidence on our website.

You are protected when:

–  The item you ordered did not arrive.

–  The item you received was not as described.


The following cases are not covered by Buyer Protection:

– Claims that an item was not delivered when the shipping company’s records show that it was.

– Claims that an item is not as described when we can prove that it is based on the data published on our online store.

– Items that were delivered and are as described but the buyer no longer wants.

I am not satisfied with the product. What can I do?

If you are not satisfied with the product you received, you can open a dispute before the order is closed. you may follow the below steps to Open Dispute:

1. Sign in to the “My Account” section of your alRings account
2. Locate the relevant order
3. Contact us for refund request